Refund policy

Every Pawtrait & Co. product is made to order and personalized, so we can't accept returns or exchanges for change of mind, wrong size, or ordering mistakes. Please check your photo, names, and size before ordering. If your item arrives damaged or defective, contact us at housegoatmusic@gmail.com within 30 days of delivery with your order number and a photo, and we'll send a free replacement or refund your original payment method. If tracking stalls on a lost package, contact us and we'll work with the carrier and our print partner. Orders can be canceled only before they go into production.